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Work Quality of LPO

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The reason for the increase in shift towards Legal Process Outsourcing is a desire by law departments and firms to elevate efficiency, improve predictability and reduce costs in the fast growing economy. With this inclination it has become a prerequisite for outsourcing companies to provide a quality of work which speaks competence and efficiency for the optimal benefits of the client. Outsourcing companies assure this quality by implementing globally recognized certification processes like Six Sigma and PMP, providing a low-risk outcome. Legal Process Outsourcing services hire people who have skilled and in-depth knowledge about the services which raises the efficacy of the final product provided. Complete scrutiny is applied while assigning tasks to these employees, as to the best suitable person is provided with the work in which he has a certain level of expertise to curtail maximum efficiency.  The work delivered by these professionals finally goes through...

Protecting Client Confidentiality in an LPO

A conflict of interest arises when the considerations of one party is to the disadvantage of another. A certain situation can present itself where an attorney has his own personal interests vested which can lead to an adverse outcome sought by the client, here he has a duty to not represent the client under the Code of Professional Responsibility. Privileged communications and confidentiality of information are the core principles that contribute to the trust that is the hallmark of the client-lawyer relationship. The same is followed diligently within an LPO, making sure there is no compromise towards the client’s private data in any manner. The San Diego County Bar Association Ethics Opinion 2007-1 states that an additional duty of an attorney who outsources work, whether within the US or abroad, is to “maintain inviolate the confidence, and at every peril to himself or herself, to preserve the secrets of his or her client.” Attorneys at LPO companies put a constraint...

The Role and Scope of LPO

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Legal Process Outsourcing (LPO) is a fairly new concept in the Indian legal community.  LPO comprises of the things that lawyers have to do on a regular basis, due to which the amount of secondary legal work tends to pile up. To explain an LPO, it is an Industry where legal firms in countries like the US,UK outsource their work to countries like India, which primarily includes: Drafting, Legal transcription, business/market research, Litigation support, Document drafting like standard contracts, agreements, letters to the clients, patent applications; putting focus on these services by the law firms themselves can eat up time and effort that can otherwise be spent on representing clients in the court, providing legal opinions and approving the final legal drafts of contracts to name a few. Since 2003, in India alone, the number of companies offering legal process outsourcing services to U.S. and U.K. law firms has grown to over 120. The core indulgers that usually prefer...